Privacy Policy
LIVV Care LLC (Livv Telehealth)
Effective Date: December 5, 2025
LIVV Care LLC (“we,” “our,” “us”) is committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including when you interact with us through SMS (text messaging) and other communication channels, in compliance with applicable standards and messaging requirements.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Name, phone number, email address, date of birth, shipping address, and other identifiers provided during account creation, intake forms, consultations, purchases, or communications.
Health and Wellness Information:
Information you choose to provide about your health history, symptoms, goals, lab results, and treatment preferences, as necessary to support telehealth services and personalized care.
Payment and Transaction Information:
Billing details, purchase history, and transaction records related to your subscription, consultations, or products.
Communication Data:
SMS messages, emails, chat messages, and call records exchanged with us for scheduling, reminders, order updates, customer support, or care coordination.
2. How We Use Your Information
We use your information to:
Provide telehealth, wellness, longevity, hormone health, weight loss, sexual health, and related services.
Facilitate provider review and care coordination.
Schedule and confirm appointments or virtual consultations.
Send reminders, follow-up messages, care updates, and order/shipping notifications via SMS, email, or phone.
Process billing, subscription management, and related documentation.
Improve our services, user experience, and support operations.
Ensure compliance with applicable legal and regulatory requirements.
3. SMS/Text Messaging Compliance
To comply with Twilio A2P 10DLC regulations, our SMS program follows these guidelines:
Consent (Opt-In):
By providing your phone number, you consent to receive text messages related to your account, consultations, treatment status, prescription or order updates, billing, and customer support.
Message Frequency:
Message frequency may vary depending on your care plan, order activity, or support needs.
Message and Data Rates:
Standard message and data rates may apply based on your carrier.
Opt-Out (STOP):
You may opt out of SMS communications at any time by replying STOP to our messages. You will no longer receive text messages, but we may continue to contact you by email or phone when necessary for service-related purposes.
Help:
For assistance, reply HELP to our messages or contact us directly at 888-491-1070.
No Sale of Data:
We do not sell or share your phone number or personal information with third parties for their marketing purposes.
4. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. While we follow industry best practices, no system is entirely secure, and we cannot guarantee absolute protection.
5. Sharing of Information
We do not sell or rent your personal information. We may share information only with:
Licensed providers and internal team members involved in supporting your care.
Pharmacy, laboratory, and fulfillment partners as needed to deliver services and products.
Service providers assisting with secure operations and communications (such as SMS, email, payment processing, analytics, and customer support tools).
Legal or regulatory authorities if required by law.
6. Your Rights
You have the right to:
Access and obtain a copy of your information, where applicable.
Request corrections to inaccurate information.
Restrict certain uses or disclosures of your information, where permitted by law.
Withdraw consent for communications at any time.
7. Contact Us
If you have any questions about this Privacy Policy or your rights, please contact us:
LIVV Care LLC (Livv Telehealth)
Website: joinlivv.com
Phone: 888-491-1070
Email: [email protected]